Privacy Policy

Effective Date: April 16, 2026

Last Updated: April 16, 2026

Consulting Services For Information Technology ("we," "us," or "our") is committed to protecting the privacy of our clients and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IT services, client portal, and website.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, company name, and job title when you register for our client portal or request services.
• Support Requests: Details you provide when submitting support tickets, including descriptions of technical issues, screenshots, and file attachments.
• Billing Information: Company billing address, purchase order numbers, and invoice-related correspondence. Payment processing is handled by third-party providers; we do not store credit card numbers.
• Communications: Emails, chat messages, and other correspondence between you and our team.

1.2 Information Collected Automatically

• Log Data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps when you access our website or portal.
• Device Information: Hardware model, operating system version, and unique device identifiers collected during remote support sessions (with your explicit consent).
• Portal Activity: Login timestamps, feature usage, and session duration for security and service improvement purposes.

2. How We Use Your Information

We use the information we collect to:

• Deliver IT Services: Provide managed IT support, troubleshoot technical issues, manage your assets, and fulfill service agreements.
• Ticketing & Support: Track, prioritize, and resolve your support requests through our ticketing system.
• Invoicing & Billing: Generate invoices, process payments, and maintain accurate financial records.
• Remote Support: Conduct authorized remote support sessions to diagnose and resolve technical issues on your devices.
• Security: Monitor for unauthorized access, detect fraud, and protect the integrity of our systems and your data.
• Service Improvement: Analyze usage patterns to improve our portal, services, and customer experience.
• Communications: Send service notifications, security alerts, billing reminders, and respond to your inquiries.

3. Data Storage and Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL protocols.
• Access Controls: Role-based access ensures only authorized personnel can access your data. All portal passwords are securely hashed.
• Account Protection: Automatic account lockout after multiple failed login attempts to prevent unauthorized access.
• Audit Logging: We maintain detailed activity logs for security monitoring and compliance purposes.
• Data Backups: Regular encrypted backups to prevent data loss.
• Physical Security: Our infrastructure is hosted in secure, access-controlled data center environments.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to following best practices.

4. Third-Party Services

We use the following third-party services to deliver our IT solutions. Each provider has their own privacy policy governing their handling of your data:

• LogMeIn Rescue: Used for remote support sessions. When you initiate a remote support session, LogMeIn Rescue may collect device information and session data. Sessions require your explicit consent and can be terminated at any time. See: LogMeIn Privacy Policy.
• Microsoft 365: Used for email, productivity tools, and cloud services that we manage on your behalf. Data stored in Microsoft 365 is governed by Microsoft's privacy practices and your organization's Microsoft agreements. See: Microsoft Privacy Statement.
• Payment Processors: Third-party payment processors handle financial transactions. We do not have access to your full payment card details.

We only share your information with third parties as necessary to provide our services, comply with legal obligations, or with your explicit consent.

5. Cookies and Tracking

5.1 Cookies We Use

• Essential Cookies: Required for the portal to function correctly, including session management and CSRF protection. These cannot be disabled.
• Authentication Cookies: "Remember me" functionality to keep you logged in across browser sessions.

5.2 What We Do Not Use

We do not use third-party advertising cookies, social media tracking pixels, or analytics platforms that track you across other websites.

5.3 Managing Cookies

You can control cookies through your browser settings. Disabling essential cookies may prevent you from using the client portal.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal data.
• Deletion: You may request that we delete your personal data, subject to our legal and contractual obligations to retain certain records.
• Data Portability: You may request your data in a structured, commonly used, machine-readable format.
• Objection: You may object to certain processing of your personal data.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.

8. Children's Privacy

Our services are designed for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@csgrous.net
• Phone: (201) 277-1140
• Address: 101 Algonquin Trail, Wayne, NJ 07470