Terms of Service

Effective Date: April 16, 2026

Last Updated: April 16, 2026

These Terms of Service ("Terms") govern your access to and use of the services, client portal, and website provided by Consulting Services For Information Technology ("we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.

1. Definitions

• "Services" means the managed IT services, technical support, remote assistance, asset management, and related services provided by CS Technology.
• "Portal" means the CS Technology Client Portal, an online platform for managing support tickets, viewing assets, accessing invoices, and requesting remote support.
• "Client" means the organization that has entered into a service agreement with CS Technology.
• "User" means any individual authorized by a Client to access the Portal.

2. Account Registration and Access

2.1 Account Creation

Portal accounts are created by CS Technology or your organization's primary contact. You are responsible for maintaining the confidentiality of your login credentials.

2.2 Account Security

• You must use a strong, unique password for your portal account.
• You must not share your login credentials with anyone.
• You must notify us immediately if you suspect unauthorized access to your account.
• We may require you to change your password periodically for security purposes.
• Accounts may be temporarily locked after multiple failed login attempts.

2.3 Account Deactivation

We reserve the right to deactivate accounts that violate these Terms, at the request of your organization's administrator, or upon termination of the service agreement.

3. Acceptable Use

When using our Services and Portal, you agree to:

• Use the Services only for lawful purposes and in accordance with these Terms.
• Provide accurate and complete information in support tickets and communications.
• Not attempt to gain unauthorized access to any part of the Portal, other accounts, or our systems.
• Not upload or transmit viruses, malware, or other harmful code through the Portal.
• Not use the Services to store, transmit, or process content that is illegal, defamatory, or infringes on intellectual property rights.
• Not attempt to reverse-engineer, decompile, or disassemble any part of the Portal.
• Not use automated tools (bots, scrapers) to access the Portal without our written permission.
• Comply with all applicable laws and regulations.

4. Support Services

4.1 Ticketing System

Support requests submitted through the Portal are tracked via our ticketing system. We will make reasonable efforts to respond to and resolve tickets within the timeframes outlined in your service agreement.

4.2 Remote Support

Remote support sessions require your explicit consent. During a remote session:

• A technician may access your computer or device to diagnose and resolve issues.
• You may terminate the session at any time.
• Sessions may be logged for quality assurance and security purposes.

4.3 Scope of Support

The scope of support services is defined by your service agreement. Services not covered by your agreement may be subject to additional charges.

5. Invoicing and Payment

• Invoices are accessible through the Portal and reflect charges as outlined in your service agreement.
• Payment terms are specified in your service agreement.
• Disputes regarding invoices must be raised within 30 days of the invoice date.

6. Intellectual Property

• The Portal, its design, features, and content are owned by CS Technology and protected by intellectual property laws.
• You retain ownership of any data you submit through the Portal (support tickets, attachments, etc.).
• You grant us a limited license to use your submitted data solely for the purpose of providing our Services.

7. Data and Privacy

Your use of our Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

8. Service Availability

• We strive to maintain high availability of the Portal and our Services, but do not guarantee uninterrupted access.
• We may perform scheduled maintenance with advance notice when possible.
• We are not liable for service interruptions caused by factors beyond our reasonable control (including internet outages, natural disasters, or third-party service failures).

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• No Warranty: The Portal and Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
• Limitation of Damages: CS Technology shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from your use of or inability to use the Services.
• Maximum Liability: Our total aggregate liability for any claims arising from or related to these Terms or the Services shall not exceed the total fees paid by your organization to CS Technology during the twelve (12) months preceding the claim.
• Data Loss: While we implement robust backup and security measures, we are not liable for data loss resulting from circumstances beyond our reasonable control. Clients are encouraged to maintain their own backups of critical data.

10. Indemnification

You agree to indemnify and hold harmless CS Technology, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your violation of these Terms or misuse of the Services.

11. Termination

• These Terms remain in effect for the duration of your service agreement with CS Technology.
• We may suspend or terminate your Portal access immediately if you breach these Terms.
• Upon termination, your right to access the Portal ceases. Data retention after termination is governed by our Privacy Policy and your service agreement.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of the State of New Jersey.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify affected users of material changes via email or Portal notification. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms. If material changes are made, you may be asked to re-accept the updated Terms.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Us

If you have questions about these Terms, please contact us:

• Email: info@csgroups.net
• Phone: (201) 277-1140
• Address: 101 Algonquin Trail, Wayne, NJ 07470